Customer Feedback Policy

Tell Us How We Make You Feel

We would like to make your experience not just good, but great.

Let us know how you feel and how we can make your experience even better.

Please contact us in any of the following ways:

  • BOA Help Desk: 0414 302 368
  • Email: feedback@boauganda.com
  • Customer Feedback Register at Each Branch
  • Suggestion Box at Each Branch
  • SMS and Whatsapp Line: +256 717 800 508

We will respond to you within 24 hours. If we fail, please contact the Head of Risk and Compliance on 0414 302 141 or 0414 302 149.

Head Office

  • Plot 45, Jinja Road, P.O. Box 2750, Kampala.
  • Tel: +256 414 302 001
  • Email: boa@boa-uganda.com